Privacy Notice

Chase Billeter operates FE Tutor and is the data controller for the personal data described here: we decide why and how it is used. Questions: support@fetutor.app.

What we collect and why

• Account data — email, display name, password (stored hashed) or Google sign-in identifier, exam date. Used to create and run your account (contract).
• Study data — answers, time per question, hints, mock exam results. Used to provide practice, scoring and your weak-topic analysis (contract).
• Tutor messages — what you ask the AI tutor and its replies. Used to answer you and enforce daily limits (contract); sent to our AI provider to generate replies.
• Problem reports and support emails — used to fix questions and help you (legitimate interests).
• Technical data — IP address, browser and device type, error logs. Used for security, fraud prevention and keeping the service working (legitimate interests).
• Subscription status — plan, billing date and status received from Paddle. Used to give you Pro access (contract). We do not see your full card details.

Who we share it with

• Service providers that host and run FE Tutor: our cloud hosting and database provider, and Anthropic for the AI tutor.
• Paddle, our Merchant of Record, for selling Pro, subscription management, payments, tax compliance and invoicing.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

We do not sell your personal data and do not use it for advertising.

International transfers

Our providers may process data in the United States and other countries. Where data leaves the UK or EEA we rely on safeguards such as Standard Contractual Clauses or adequacy decisions.

How long we keep it

We keep account and study data while your account is open. When you ask us to delete your account we delete or anonymise it within 30 days, except records we must keep by law (for example billing records held by Paddle).

Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, restrict or object to its use, and withdraw consent. Email support@fetutor.app; we reply within one month. You can also complain to your local data protection authority. California residents have the right to know, delete and correct their data and not to be discriminated against for using these rights.

Security

Data is encrypted in transit, access is restricted by database security rules, and passwords are never stored in plain text.

Cookies and storage

We use only essential browser storage to keep you signed in. Paddle sets its own cookies during checkout. We do not use advertising cookies.

Children

FE Tutor is not intended for children under 16, and we do not knowingly collect their data.